Are You Tired of Problem Employees?!

What's the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is "human resource management."   I hear about HR headaches related to lack of accountability, employee conflict, drama, lack of motivation, low morale, poor job performance and resistance to change just to name a few. What's interesting is [...]

By |July 2nd, 2018|Leadership, Uncategorized|Comments Off on Are You Tired of Problem Employees?!

What Do Clients Feel When they Visit Your Practice?

I recently read that Petco announced they’re redesigning some of their stores to encourage more interaction with employees and other pet owners. One of the new features is a concierge desk for customers to get advice on pet nutrition and training as well as other information. And I read that PetSmart has announced the grand [...]

By |January 17th, 2017|Uncategorized|0 Comments