What to Say and Do in Times of Crisis and Change

What a difficult time for veterinary practice leaders trying to survive and thrive during the coronavirus pandemic!  In addition to dealing with declining revenues, changes to curbside service, and navigating the new normal of everyday life, leaders must continue to inspire and guide their teams. Here are some practical, helpful strategies to implement to help [...]

By |May 4th, 2020|Communications, Leadership|Comments Off on What to Say and Do in Times of Crisis and Change

Are You Asking Good Questions?

I had an aha! moment recently as I reflected on two conversations.  In one, the other person was seemingly complaining about a situation and I didn’t understand why.  As a result, I believe my comments lacked empathy.  In the second, the person was lamenting their situation and I offered what I thought were helpful suggestions. [...]

By |April 28th, 2017|Communications|0 Comments