What’s the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is “human resource management.” I hear about HR headaches related to lack of accountability, employee conflict, drama, lack of motivation, low morale, poor job performance and resistance to change just to name a few. What’s interesting is that employee problems have often been going on for months if not years. No wonder practice leaders are experiencing stress. Why don’t practice managers and owners take action to reduce this stress and eliminate their “people” problems? Here are 2 major reasons:
- Schedule a meeting with the team member(s) to discuss their job performance.
- At the meeting, be prepared with written notes to communicate the following:
- Specific unacceptable behavior. Stick to the facts.
- Explain the why; how behavior is not aligned with the practice’s core values
- Specific examples of what the employee must do differently.
- Timeline to show improvement.
- Schedule a follow-up meeting to discuss progress. This meeting should be in 1-4 weeks depending on the problem and how long you need to give the employee to show improvement. This step is crucial. If you always have a “next” meeting you can avoid being conflict averse and accepting of not-ok job performance.