Phone Skills For Veterinary Practices

Did you know that most veterinary client service representatives fail to engage callers who inquire about fees? And only 25% ask to schedule an appointment. Due to a lack of training, your practice could have thousands in missed revenues every month. This program will immediately pay for itself as a result of your team’s ability to attract more new clients and provide outstanding service to every caller.

CSR answering phone

This training program is beneficial for both new and experienced employees who communicate with pet owners on the phone. Now you can provide veterinary specific training for your entire team at a fraction of what it costs to send employees to conferences.  Click on the link below to find out how to provide training so your team can comfortably and consistently attract and retain more clients one call at a time.

Dr. Donnelly’s video training programs include:

  • A comprehensive set of nine online instructional videos and over 20 downloadable tools and training guides so managers have everything they need to implement, refresh and repeat an effective training program for a year.
  • Mystery shopping calls to your practice for designated employees and comprehensive reports with recommendations presented in a conference call with Dr. Donnelly to discuss team results & implementation of your training program.
  • Plus, coaching calls with Dr. Donnelly!

Learn More

 

Videos


To help your practice succeed, we have reviewed and created this list of industry resources.

Veterinary Associations

VetPartners™
American Animal Hospital Association
Veterinary Hospital Manager’s Association, Inc

Affiliates

If you need assistance finding a consultant outside our area of expertise, we would be pleased to provide recommendations to trusted advisors.

Articles

Check out Dr. Amanda Donnelly’s Talk the Talk column and many other excellent articles.

Today’s Veterinary Business