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How to Better Educate Clients Who Don’t Know What They Don’t Know
Last month I had the good fortunate to have a speaking engagement in the home town of my brother and sister-in-law. How nice to be able to stay with family…
Read More3 Ways to Take Client Service to a Higher Level
I’m one of those people who live to eat as opposed to someone who eats to live. I really enjoy eating out whether it is at a fancy restaurant, a…
Read MoreWhat Do Clients Feel When they Visit Your Practice?
I recently read that Petco announced they’re redesigning some of their stores to encourage more interaction with employees and other pet owners. One of the new features is a concierge…
Read MoreAre You Asking Good Questions?
I had an aha! moment recently as I reflected on two conversations. In one, the other person was seemingly complaining about a situation and I didn’t understand why. As a…
Read MoreAre You Tired of Problem Employees?!
What’s the greatest challenge at your practice? When I ask veterinarians and practice managers this question the number one answer is “human resource management.” I hear about HR headaches related to…
Read MoreWhat to Say and Do in Times of Crisis and Change
What a difficult time for veterinary practice leaders trying to survive and thrive during the coronavirus pandemic! In addition to dealing with declining revenues, changes to curbside service, and navigating…
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